Refund Policy

1. Your purchase

A book purchase covers the title and reading or audio formats listed in its offer. Content membership covers eligible titles and formats for a stated term. These are one-time payments; membership does not renew automatically. Your order retains the price, currency, formats and term you accepted.

AI world tickets are separate: a $4.99 USD bundle contains three tickets, each adding 30 scenes to an eligible worldline. Using a ticket can also extend eligible private-source retention as described at the purchase node.

2. Confirmed full reversals

A confirmed full refund, void, chargeback or bank payment return removes the reading, audio or membership access supplied by that transaction. Other valid purchases remain in place and may still provide access, subject to the title's publishing and licensing conditions. Repeated notices do not remove access a second time.

For an AI world-ticket bundle, a matching full $4.99 USD reversal revokes the unused tickets from that transaction. Tickets already used to unlock scenes are not deducted again, and those scenes are not retroactively removed by the reversal. Existing source-retention limits still apply.

A bank payment return means the payment was reversed; it is different from returning to this website after checkout. A successful return page alone does not confirm payment or grant access.

3. Partial refunds and manual review

Partial refunds, mismatched amounts or currencies, and conflicting transaction records require manual review rather than a guessed adjustment. If a full reversal arrives before its matching payment notice, we retain it so the later notice cannot activate the reversed purchase. Contact support with the transaction ID if your order or access needs review.

4. Requesting help

Use the support contact below for a failed checkout, missing reading or audio access, membership or ticket problems, or a refund review. Include the transaction ID and the email used for the Worldline Forge account. Never include a full card number or security code.

5. Your legal rights

This operational policy describes how entitlements are adjusted after payment events. It does not limit any refund, cancellation or other right that applicable law requires to be provided.